Precision Heating Ltd understands the importance of protecting the privacy of its website users and is committed to serving their privacy interests in connection with such use.
The statement below provides an overview of the type of data that is collected, the reason for its collection and how the company ensures its protection. This statement applies to all websites for which Precision Heating is responsible. Precision Heating websites may contain links to the websites of other providers, which are not covered by this data protection statement.
What information do we collect about you?
We collection information about you when you register with us, place an order for products or services, or open a credit account with us. Website usage information is collected using cookies.
If you get in touch with us, we will store and process the information you provide for the purpose of handling your enquiry and any follow-up questions. We will delete your information once your enquiry has been handled.
What we log as standard
You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to prevent attacks, remedy faults and investigate security incidents. You can find more about our log data in the section “How we process your data”.
Which permissions do we have to process your data
We respect your privacy. Consequently, we only process your data when we are permitted to do so.
You will find a summary of the relevant statutory authorisations, on which we base the data processing, at the end of this information.
Of course you can also give us permission to process your data by opting in to the corresponding data processing on our website. In other cases, we process your data because we are permitted to do so by law. If, for example, you place an order through our website, we are permitted to process your data in order to fulfil that contract.
The same applies when you make use of other services on our website that require your data to be processed. We are also permitted to process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that e.g. our website can be operated without defects(including the technical provision of the website). In any case, we will inform you about the corresponding processing of your personal data and, of course, your interests will always be taken into account in any such processing. In case you have questions to your personal data, you can find your rights regarding the processing of your personal data in the latter section of this Data Protection Information.
The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed, and used on our website (i.e. the type, scope, and purpose of data processing) in the same section.
What else you should know:
Users below the age of 16 should only transmit personal data to us with the consent of their parent or legal guardian. The data protection law that applies may result in different age limits in this regard.
Our website may contain links to websites, which are not provided by us. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any Data Protection Information they provide.
Section 2: Data processing on the website
How we process your data (Presentation of the website, logs, cookies, tracking etc)
Presentation of the website log data
In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is always up to date. To ensure that your user experience, in particular the loading speed of the website, is improved at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website (so-called “Content Delivery Networks” or CDN). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. The data collected in this way will only be used to display the contents of the website in your internet browser and will be deleted immediately after intermediate storage within the scope of delivery.
For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:
Date of the access time of the accessURL of the websiteVersion of the HTTP protocol used.Files accessedVolume of data transferredInternet browser type and versionType of the operating systemIP address (anonymised)
Log data does not contain personal data. We only analyse log data event-driven when required, especially in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.
It may be necessary for us to collect additional the IP address of the device as well as log data in order to remedy faults or preserve evidence relating to security incidents. We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.
We store such log data separately from other data collected that relates to the use of our website.
Contact Forms / Product enquiry forms / Chat
Title First and last name Full postal address E-mail address Contact telephone number
Our social media pages
The protection of your privacy when processing personal data is important to us. We process personal data transmitted to us, which is collected during your visit to our respective social media page (e.g. Facebook Fanpage, Instagram/Pinterest Page), confidentially and only in accordance with the statutory provisions.
Responsible for the processing of your data via our social media site is the respective operator of the social media site (see examples below) together with us. As far as the processing of these data takes place within our area of responsibility, we are available to you in all questions concerning data protection and the exercise of your rights in accordance with the information in this data protection information.
Data processing by the Social Media Service
The social media service processes your personal data as soon as you use our respective social media site. Processing is linked, for example, to the following usage processes:
- View a page or post or video from a page
• Subscribe or unsubscribe to a page
• Mark a page or post with “I like” or “I don’t like anymore” or similar functions
• Recommend a page in a post or comment
• Comment on, share or respond to a page post (including the type of response)
• Hide a page contribution or report as spam
• From another site, click on the social media provider or from a Web page outside the social media provider on a link that leads to the page.
• Move the mouse over the name or profile picture of a page to see a preview of the page contents.
• Use functions of the social media provider, such as the website, phone number, “plan route” button or any other button on a page.
• The information whether the login is made via a computer or a mobile device.
You can find out which personal data is collected by the social media provider, how it is processed and which data protection rights you have vis-à-vis the social media provider in the following data protection guidelines of the social media provider. We have no influence on the data processing by the social media provider following the survey.
Data processing by us
On the website provided by us via the social media provider, the social media provider grants us access to the following data categories:
- The social media provider grants us access to statistical analyses that provide information about the use of our social media website. The analyses visible to us do not allow us to individually analyze the usage behavior of individuals. We can only view aggregated data (such as number of hits, likes, followers, region of origin, age group, gender, etc.) that tells us about our audience and the use of our social media site. The data of the respective user on which the analyses are based are not transmitted to us.
• We can set the target group to be reached for the social media website or for individual published articles. The setting is based on general parameters (e.g. age group, language, region, interests) that can be used to align our content with specific groups. It is not possible for us to address or identify individual persons on the basis of the data provided to us by the social media provider.
• If you contact us directly via the social media provider or interact with us in any other way and consciously transmit personal data (e.g. direct networking with our social media website), we store and process this personal data for the purposes for which you transmitted it to us.
• We process this data exclusively for the purpose of making content on our social media website known to the target group and to better understand and optimise the use of our social media website.
In addition, we cannot influence the data processing (for the provision of this data upstream) by the social media provider.
Which personal data is collected from the respective social media provider in detail, how these are processed and which data protection rights you have vis-à-vis the respective social media provider, please refer to the following data protection guidelines of the respective social media provider:
- a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php;
b) Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy.
c) Instagram, provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, https://help.instagram.com/519522125107875
d) Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland, https://policy.pinterest.com/en/privacy-policy
e) Snapchat for countries of the European Union (EU), the European Economic Area (EEA) and Switzerland: SNAP GROUP LIMITED 7-11 Lexington Street, London, United Kingdom, W1F 9AF and for all other countries: SNAP Inc, 2772 Donald Douglas, Loop North Santa Monica, CA 90405 United States, USA.
f) LinkedIn for countries of the European Union (EU), the European Economic Area (EEA) and Switzerland: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland and for all other countries: LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.
g) Xing SE, Dammtorstrasse 30, 20354 Hamburg, Germany, https://privacy.xing.com/en/privacy-policy
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.
If you contact us outside of a concrete contractual relationship (e.g. for an order) or product information, we provide various, also purely technical contact possibilities via our websites, including the possibility to contact us e.g. via (automated) chat.
In order to be able to process your specific request when making such contact, we may ask you to provide personal data. This includes, for example, your name and email address and other information such as the subject of your request and your message. Optional postal address and/or telephone number can be given. We collect the information requested in order to be able to deal with your request in an appropriate way.
The personal data transmitted to us in this way are used exclusively for the purpose for which you provide them to us when contacting us – in particular the processing of your request. The data will not be used for other purposes or passed on to third parties without your express consent. Excluded from this are – insofar as it is necessary to fulfil your request – the persons and companies (e.g. local service company) involved in carrying out the communication and answering the request. If there are no legal storage obligations, your personal data will be deleted after the request has been processed.
Book a Warranty repair online
On our website you can arrange a warranty repair appointment with our company service technician. For this we generally need information about your household appliance, a problem description, your address and other contact details. The specific data we collect for this purpose is determined by the booking process. We are permitted to process your data to execute the repair and complete any follow-ups by law (article 6(1b) of Regulation (EU) 2016/679).
As part of the booking process, we check the correct spelling of your address entry via the Google Maps database to avoid any mis-entries or other mistakes. We do not transfer your personal data in this context.
We store your information as long as necessary for the execution of the contract and for fulfilling of legal retention periods.
Google Maps is a service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). You can find details on how personal data is processed when Google Maps is used via the following link: https://policies.google.com/privacy.
Our website provides the option of subscribing to our newsletter. We use a double opt-in process to verify whether the owner of an e-mail address has actually registered to receive the newsletter. The newsletter is only successfully subscribed to if the owner of the e-mail address has expressly confirmed the activation of the newsletter by clicking on the link in the confirmation e-mail. We log the completion of the individual stages of the double opt-in process for evidence purposes.
As part of our newsletter campaigns, we use analysis tools to tailor our newsletter to your needs, for advertising purposes and for market research. For this purpose, we collect and process data about your use of our email newsletter. When you open an email newsletter from us, a file contained in the email (so-called web beacon) connects to our servers. This enables us to determine whether an email newsletter has been opened and, if so, which content has been clicked. In addition, we collect technical information about your end device with which the contents of the email newsletter are retrieved (e.g. time of retrieval, browser type and operating system). We use this data exclusively for statistical analysis of our newsletter campaigns.
If you subscribe to receive our newsletter, and therefore consent to it being sent to you, your details are solely used in order to send you the newsletter and analyse your use of the email newsletter. You can withdraw this consent at any time. The relevant link is included in each copy of our newsletter. We will make a note of the fact that you have unsubscribed from the newsletter in our database.
Strictly necessary cookies
Essential in order to enable you to move around the website and use its features, such asaccessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. These cookies do not gather information, they are integral to the functionality of the website, without them the sites will not work correctly. Under the E-Privacy rules, these cookies are allowed and we automatically place them on your browser. If you choose to disable these cookies it is on the understanding that this website will not work correctly.
Collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
Used to deliver adverts more relevant to you and your interests. They are usually placed by advertisingnetworks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
Third party cookies
We have taken steps to try to ensure that the cookies being used fit the descriptions used above and that the ‘Accept’ or ‘No thanks’ selection will honour your wishes but some third party cookies may still get downloaded. Unfortunately we do not have control over these cookies, in this case you should refer to the list of cookies on this page which provides further details.
Web analytics in using user profiles
Marketing under use of “usage profiles”
Facebook Pixels and Custom Audiences
We use the online marketing tools “Facebook Pixels and Custom Audiences” of Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, USA, and Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, if you are resident in the EU (“Facebook”).Facebook processes your data under its own data protection responsibility as part of Facebook’s data usage policy. You can find information about Facebook ads and Facebook pixels with the following links:https://www.facebook.com/policy and https://www.facebook.com/business/help/651294705016616Opt-out: To permanently prevent the collection of usage data, please use the following link: https://www.facebook.com/policies/cookies/ As a registered Facebook user, you can also set what types of ads are displayed to you within Facebook. Call the following link: https://www.facebook.com/settings/?tab=ads
Google Ads & Remarketing
This website uses the online marketing tools “Google Ads & Remarketing” of Google LLC,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google has submitted to the EU-USPrivacy Shield, https://www.privacyshield.gov/EU-US-Framework. We use online marketing tools from Google on our own responsibility.The cookies used in this service generally lose their validity after 30 days and are not intended to identify you personally. Google merely provides us with statistical evaluations. Google processes your information in accordance with Google’s data usage policy. You can find more information with the following link: https://policies.google.com/privacy?hl=en-GB.Opt-out: To permanently prevent the collection of usage data, Google offers a plugin for various Internet browsers: http://www.google.com/settings/ads/plugin. To disable interest-based ads, you can block the use of third party cookies or cookies from the “www.googleadservices.com” domain or disable interest-based ads using this link at https://adssettings.google.com/authenticated?hl=en_GB Interest ads can also be deactivated via the link http://www.aboutads.info/choices if the provider has joined the self-regulatory campaign “About Ads”.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
How can I control the cookie preferences ?
The below list details the cookies used in our website.
|bcookie||LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.|
|bscookie||LinkedIn sets this cookie to store performed actions on the website.|
|CONSENT||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|cookielawinfo-checkbox-advertisement||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .|
|cookielawinfo-checkbox-analytics||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.|
|cookielawinfo-checkbox-functional||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.|
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.|
|cookielawinfo-checkbox-others||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other.]|
|cookielawinfo-checkbox-performance||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.|
|CookieLawInfoConsent||Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.|
|engagebay||CRM – records c|
|guest||No description available.|
|JOTFORM_SESSION||No description available.|
|lang||LinkedIn sets this cookie to remember a user’s language setting.|
|lidc||LinkedIn sets the lidc cookie to facilitate data center selection.|
|theme||No description available.|
|UserMatchHistory||LinkedIn sets this cookie for LinkedIn Ads ID syncing.|
|userReferer||No description available.|
|VISITOR_INFO1_LIVE||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|YSC||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|yt-remote-connected-devices||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt-remote-device-id||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt.innertube::nextId||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|
|_ga||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_gat_gtag_UA_134623692_1||Set by Google to distinguish users.|
|_ga_GYD4PG3JH4||This cookie is installed by Google Analytics.|
|_gid||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_lfa||This cookie is set by the provider Leadfeeder to identify the IP address of devices visiting the website, in order to retarget multiple users routing from the same IP address.|
We would like to send you information about products and services which may be of interest to you:
Invitation to company events
Survey request for information
Email marketing campaigns
Promotions / competitions via email
You have a right at any time to stop us from contacting you for marketing purposes.
As our standard business practice, we use email as a means of passing invoices statements, other business-related communications to our customers. From time to time we will send marketing information and special offers. This information is held securely and is not shared with others. We may pass your details to a registered Viessmann Installer when you complete the contact, request more information or contact forms on our website.
You can unsubscribe from our marketing list at any time using the link provided at the end of every email or by emailing us directly at email@example.com
Access to your information and correction
You have the right to request a copy of the information that we hold about you. Your trust is important to us. We would therefore like to be accountable to you at any time regarding the handling of your personal data. If you would like a copy of some or all of your personal information, please email: firstname.lastname@example.org or write to us at the following address:
Northwest Business Park,
Phase 2, Mitchelstown Road,
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We endeavour to make use of all technical and organisational options to store your personal data in such a way that it is not accessible to third parties. In communication via email, we cannot guarantee full data security, and therefore recommend you send confidential information by post.
How we keep your information safe
Precision Heating protects your data by keeping it safe with Amazon VPC, which helps to secure data server with its architectural layout. We also use secure socket layer to communicate with mobile apps and website, so that data transferred between our website/app and server remain secure with encryption.
Passwords of all our users are also encrypted with hash algorithm which we are not able to decrypt. We are also not able to check password of any user. Our web portal also has security features (i.e. captcha, CSRF) to avoid some security breaches.
How to contact us
By email: email@example.com
Or write us at:
Unit 504B Northwest Business Park,
Phase 2, Mitchelstown Road,